I can’t say enough good things about Erin! Erin Lum is professional, knowledgeable, and definitely goes the extra distance in helping with our mortgage refinancing. She’s made the a daunting process extremely easy. Erin, watches and waits for the best rates. She assists with necessary paperwork that’s needed. For this reason, if I know of anyone who needs assistance with a pre-qualification, mortgage, or mortgage refinance, I always recommend Erin because I know my friends and family will be taken care of by the best! Thank you Erin for everything that you’ve done for us!

I have the most amazing loan officer that anyone could ask for. Erin was very efficient and communicated well during the entire loan process. From preparing a Pre-Qualification letter in order to see certain properties all the way to closing, Erin, worked tirelessly on my behalf to get the loan process done and worked well with the realtor, insurance person and even scheduling the home appraiser within a moments notice, she did it all with a positive, it will get done attitude. I am so grateful to have the opportunity to work with Erin, I would highly recommend her to anyone interested in getting a loan for their home. I would work with her again in a heartbeat on my next property adventure.

Erin helped us to refinance our mortgage and is very responsive and creative in finding solutions for us. She took the time to listen and developed a multiyear plan that helped us to get to our financial goals. Our situation is not unique, but our request was to lower our interest before the last interest rate hike. She delivered a sub 5% rate. Erin delivers! Erin is our “go to” for Mortgages and is highly recommended. Erin is Ohana and most of all she is our dear friend.

I’ve worked with Erin three times now involving two home purchases and one refinance. She has been a great resource, she’s very quick to reply, and she’s so thorough and organized with every transaction. She provides solutions/options when there were disparities or conflicts. And best of all, she would try and get me the best rates available! It has been a pleasure working with her and I hope to do more in the future!

Erin was our loan officer when we refinanced our home. Her professionalism, promptness, and knowledge simplified the process very much. She made everything as stress-free as possible for us from start to finish, and was truly a pleasure to work with. We will continue to recommend her to others!

It was time to buy a place of my own after many years of renting. Erin Lum was referred by my financial advisor Ken Kondo of Ho‘ea – Wealth Advisory Group. From the beginning, Erin was about customer service – picking up documents, easily contacted and kept up to date via phone, email, and texts. She put my mind at ease with her patience in answering all my “first time home buyer” questions. Erin’s knowledge and professionalism made working with her a pleasure. That is why I had no hesitation to look to Erin to refinance for a lower interest rate. She found the best deal for me and the process was quick and seamless. Thanks Erin!

I was devastated when my mortgage broker of nearly 17 years told me she was retiring. My financial advisor referred me to Erin Lum. I called her that evening hoping to leave a message and hear from her in a day or so. I was delightfully surprised when she called me back, after hours and within a few minutes. Five (5) minutes into our conversation I knew I liked her, she was well versed and I felt comfortable telling her my plans/goals. Erin checked in on me regularly, kept me apprised of the timeline and current mortgage rates and of any documents the underwriter requested. She responded to phone calls, texts, and emails immediately and explained everything in detail. She was able to structure a loan and get my loan approved before closing and ahead of schedule. I look forward to working with her again and she is definitely someone i trust and would encourage my closest friends and family to use for future real estate purchases or re-financing.

I am a controller for an engineering firm here in Hilo, and I am both honored and delighted to write this testimonial for Erin Lum. I first became acquainted with Erin when she agreed to help me consolidate my debt and apply for a first mortgage. She was always dependable and responsive whenever I had questions or faced challenges in the process. I am so grateful for her experience and expertise as she diligently watched interest rates and secured the best rate for me even at a time when my credit score was compromised and worsened during the pandemic shutdown. Erin was always timely, and I truly believe her dedication to what she does in helping people expedited the process. It was her valuable assistance that helped me get out of debt and gave me more financial freedom. She is genuine and always there for her clients.